Your questions, answered
At Quintanacollectibles.com, we understand that collecting valuable items like rare coins, fine art, and unique souvenirs can bring many questions. We're committed to transparency and providing clear answers to ensure your peace of mind. Explore how we ensure authenticity, handle secure shipping, and manage returns for your treasured acquisitions, all from our base in West Hollywood, CA.
Frequently asked questions
Welcome to the Quintanacollectibles.com FAQ section! We've gathered the most common questions our customers ask about our rare coins, fine art, unique paintings, and other special collectibles. Our goal is to make your buying experience smooth, secure, and satisfying. Find answers on product authenticity, secure shipping, and our straightforward return policies, all designed to give you confidence in every purchase.
How can customers be sure the coins, art, and other collectibles they buy are real and accurately described?
In Quintana Collectibles LLC, we have a distribution chain with providers around the World. We maintain a quality standard to acquire our inventory, but we also know that errors or mistakes can happen at any time. That's why if you are not satisfied with our products you can always return them if that product itself is indicated for a total refund.
What is your policy if a customer isn't happy with their purchase or needs to return something?
We will accept returns and refunds if you're not happy with it within our time-window. We have a quality process before shipping an item, so we will provide you with necessary information and also video of each item before purchase to prevent errors.
Do you offer international shipping?
Currently, Quintanacollectibles.com primarily ships within the United States, Canada and Mexico. Please [[contact us: info@quintanacollectibles.com]] for inquiries about international shipping options.
How often do you add new items to your collection?
We continuously source new and exciting collectibles! Our inventory of coins, art, and souvenirs is updated regularly, so check back often or [[subscribe to our newsletter]] for the latest additions.
How will you safely ship valuable items, and what happens if something gets damaged or lost during delivery?
Shipping is very important to our business. We will value each item, setting shipping insurance coverage. You are also encouraged to suggest your best way to receive your order from us.
What types of payment do you accept?
We accept all major credit cards, PayPal, and other secure online payment methods. All transactions are processed securely for your peace of mind.
Can I sell my own collectibles through Quintanacollectibles.com?
Quintanacollectibles.com is focused on selling our curated collection of coins, art, and other treasures. We do not currently offer a platform for third-party sellers.
Still have questions?
If you haven't found the answer you're looking for regarding your next collectible, don't hesitate to reach out. Our team at Quintanacollectibles.com in West Hollywood, California, is here to help. We are dedicated to providing excellent customer service and ensuring a positive experience for every collector, whether you're interested in circulated coins, rare art, or unique souvenirs.